CTC Admin Knowledge Base

All the device file updates in the CTC Admin platform are achieved through a job. A job can have multiple tasks (files), and you can add more after the job has initially been created. To add a job, follow these steps:

Note: You also can create a new job via the Provisioning >> Jobs 2.0 screen. See Adding a Job on the Jobs 2.0 Screen for details.

Make sure that you are logged in to the account in which you want to place the new job. (See Switching Accounts for details on how to change the account you are viewing.)
Click on the left sidebar menu.

The Devices screen will appear and list all the devices in the account you are logged in to.
Locate the rows of the devices the job will apply to.

If necessary, you can use the Search feature to find them, as shown in Searching for Devices.
Select the check boxes of the devices.
Note: You can select multiple devices as follows:
1. Click the check box at the top left of the grid.
  
  The Select options will appear.
2. You can select the first 20 devices by clicking Select 20 Items on This Page.
  
  You can select all the devices in the grid by clicking Select All X Items.
In the options bar above the grid, click to the left of Bulk Actions.

The Bulk Device Actions dialog box will appear.
Select Create Job in the list of options on the left.

A task row will appear in the right frame.
Click the Device/File Type, App ID, and Version - File Name - Account Name drop-down arrows and make the needed selections for the first task in the job.
You can add a second task (and more tasks) by clicking Add Task and repeating step 7 for its row.
If any of the tasks are dependent on another, meaning that the task requires the first task to be completed before it can be performed, you can click and drag the lower task to the higher one (or click the Dependent Task drop-down arrow in its row and select the number of the higher task).

Connected tasks will have an arrow, showing that the lower task is dependent on the higher one.

Note: If you added a task dependency by mistake, you can remove it by clicking in its row and selecting Remove Dependency.
To change the priority order of a task, click in its row and then select Move Up (to move it higher in the priority list) or Move Down (to move it down).
Note: You can delete a task by clicking on the overflow menu.
You can add more tasks for the job by repeating steps 8 through 10.
In the Activity Name field, select the default text provided (such as "72 Devices with 2 Files") and type the name you would like to use for the job.
Optionally, you can type a short description in the Description field.
Click Next.

CTC Admin will check to see if the job you are creating has devices that are involved in an existing job with the same file types.

If it detects any conflicts, a warning will appear, providing the number of devices, their file types, and choices to resolve the issues. (See How Does Job Conflict Resolution Work? for details.)

If no conflicts are detected, the following will be displayed:
Click Create Job.

A success message will appear at the bottom of the screen.
Click Dismiss to exit it. (Or you can wait a few seconds, and it will automatically close.)