If you have a job that's failing, you can troubleshoot the issue by quarantining its files — disabling individual files so that they won't be included when the job is processed. After you've established that a file is functional, you can reenable it. To disable or enable a file, follow these steps:
Note: This is applicable for PEG1 and PEG2 scripts, JPOD scripts, and hosted apps.
You may or may not have permissions to edit certain files, depending on your user privileges.
- Make sure that you are logged in to the account with the file you want to disable or enable. (See Switching Accounts if you need to change the account.)
- Click
in the left sidebar menu.
- Click Device Files on the flyout menu that appears.
The Device Files screen will appear and list the device files of the account you are logged in to.
- Locate the row of the file.
If necessary, you can search by filename, device type, file type, validation status, app ID, or file version to find it. (The Search procedure is the same as for devices. See Searching for Devices if needed.)
- In the file's row, click
and select Edit.
Note: The Edit option will be grayed out if you can't make changes to the file.
The Edit File dialog box will appear.
- To disable the file, click the Enabled toggle.
The toggle label will change to Disabled.
- To enable a disabled file, click the Disabled toggle.
- Click Done.
Note: If you disabled the file, the change will be immediate, and it will not be used in any jobs. If you enabled the file, it may be a few minutes for it to be available for use by a job because the system will need to validate it first.