The first section below covers how to view the details of an individual task on the Jobs 2.0 screen, including its overall status and the status of how each individual device has progressed through the task. The second section shows how to cancel a task.
Viewing a Task's Details on the Jobs 2.0 Screen
To see a task's details and the status of each device it applies to, follow these steps:
- Open the job containing the task in question on its own tab, as shown in Viewing the Details of a Job on the Jobs 2.0 Screen.
- Locate the row of the task in the top grid.
These are the columns you'll find to the right of Device Count. Most of these show how many devices currently have their status:
- Completed: The system has processed the task and successfully finished it.
- Pending: The task was submitted but hasn't been processed by the system.
- Failed: The system has processed the task but failed to perform it.
- Status: The overall status of the task (for all its devices). If the task is in the middle of being processed, this will be In Progress.
- Details: The percentage of how many devices have reached the status in the preceding column. For example, if there are 9 devices for the task, with 7 completed and 2 failed, the bar would be split like this, which indicates that 77.8% were successful and 22.2% failed:
- Canceled: The task was canceled by a user.
- Cancel: The
icons are for canceling the task (see below).
- Completed: The system has processed the task and successfully finished it.
- Select the row of the task in the top grid to see details about each device's status for it in the second grid.
The Progress Status column will show the status of each file on the devices:
- Completed: The command has been processed successfully and finished on the device.
- Failed: The command was processed but failed.
- In Progress: The command is in the middle of being processed for the device.
- Pending: The command has been constructed but not yet sent to the device.
- Canceled: The task was canceled by a user for this device.
- Sending: The download URL has been sent.
- Retry: The command was not fully successful but will be attempted again.
- Partial Success: The command was successful in part but failed in some aspects.
- Max Retries: The download was attempted and failed six times and therefore will not be tried again.
- Throttled: The download speed has been slowed due to limited bandwidth.
- Discovered: The file was found.
- Unknown: The status of the task for the device hasn't been reported to CTC Admin.
- Completed: The command has been processed successfully and finished on the device.
- If the job has multiple tasks, you can click the row of another task in the top grid to see details for the devices.
Canceling a Task on the Jobs 2.0 Screen
You can cancel a task on the Jobs 2.0 screen as follows:
Note: You won't be able to cancel a task if its status is Completed or Failed.
- Open the job containing the task in question on its own tab, as shown in Viewing the Details of a Job on the Jobs 2.0 Screen.
- Locate the row of the task in the top grid.
- Click at the far right in its row to cancel it.
Note: The icon will be grayed out if the task has been completed or has failed, indicating that it can't be canceled.
A warning dialog box will appear.
- Click Yes, Cancel.
Warning: This will cancel the task for all the selected devices. You can cancel the task for just some devices by clicking
in each device's row in the lower grid and selecting Cancel.
The status of the task will change to Canceling.