If your organization has purchased the CrashBoxx add-on service, you can set up a notification to inform you if a vehicle in your fleet has been involved in an accident. The resulting alert will contain a first notice of loss (FNL), an accident reconstruction report, and predictive physical damage data. To add a CrashBoxx notification, follow these steps:
Note: If you've created and received CrashBoxx alerts in the past, you may have seen a prompt that required you to pay an additional fee for these reports. This is no longer the case. If you're a CrashBoxx customer, all the crash data CalAmp has will be available with the notification.
- Make sure that you are logged in to the account or parent of the subaccounts to which you want to add the alert. (See Switching Accounts if you need to change the parent account.)
Note: Only vehicles in this account (and its child accounts, if you leave Process for Subaccounts selected) will trigger the alert if they are involved in a crash. - Click
on the left sidebar menu.
- Click Notifications on the flyout menu that appears.
The Admin - Notifications screen will appear and list the alerts of the account you are logged in to.
- Click Add New at the top right.
The Add Notification dialog box will be displayed.
- Type the name to use for the alert in the Notification Name field, such as "Possible Crash."
- Click the Notification Type drop-down arrow and select the ICA alert type.
Note: If you've previously created a CrashBoxx alert, you may have used FNL as the type. This type provides a lower level of detail in the notification, which was only applicable when we had different tiers of service. Now, you'll want to select ICA, which will give you all the crash data CalAmp has accumulated for the event. - Type an explanation of what the notification is designed to inform the user about in the Description field, such as "A vehicle may have been involved in a traffic incident."
- Click the Severity drop-down arrow and select the priority level of the alert: Low, Medium, High, or Critical.
- Leave the Notification Status field at its default value of Enabled.
Note: Disabled and Suspended will halt triggering the notification, but that's not likely what you'll want when you are adding a new one. - Optionally, in the Snooze Duration field, type a snooze value (in seconds) for how long you would like the system to wait before sending another notification triggered from this alert.
- If you want devices in subaccounts of the account you are logged in to to be included in the notification, leave Process for Subaccounts selected.
- You won't need to enter any values in the Triggers section of the dialog box, as any device in the account/subaccounts will trigger the crash notice.
The Notification Actions section determines how the notification will be delivered — by text (SMS), email, URL POST, and/or push notification.
The ICA alert type automatically selects the Email toggle and applies the default email template for it, ICN_Email.
- You can keep the default selections, or you can change which methods you want to use by clicking the sliders.
You can change the template of the message being sent by clicking the Template drop-down arrow and choosing the new one, but this isn't recommended for Email, as the ICN_Email template sends out the alert with all the available information.
- For Email, enter the email address(es) and subject to use.
For SMS, select the ICN_SMS template and enter the recipient's mobile number.
For URL POST, select the ICN_URLPOST template and then provide the URL you want to use, username, and password.
For Mobile PUSH, select the US Alert Engine Mobile Push template and then specify the app name (such as "CrashBoxx"), the mobile device's platform (iOS or Android), and device IDs.
- Click Done.
A success message will appear at the bottom of the screen, and your new alert will appear in the Admin - Notifications list.
- Click OK to dismiss it. (Or you can wait a few seconds, and it will automatically close.)