To add a new alert/notification, follow these steps:

  1. Make sure that you are logged in to the account or parent of the subaccounts to which you want to add an alert. (See Switching Accounts if you need to change the parent account.)
  2. Click  on the left sidebar menu.
  3. Click Notifications on the flyout menu that appears.
    The Admin - Notifications screen will appear and list the alerts of the account you are logged in to.
    Note: These aren't notifications you've received about your devices. These are the configurations that have been created to trigger those notifications.
  4. Click Add New at the top right.
    The Add Notification dialog box will be displayed.
  5. Type the name to use for the alert in the Notification Name field.
  6. Click the Notification Type drop-down arrow and select the alert type you want to use.
  7. Type an explanation of what the notification is designed to inform the user about in the Description field.
  8. Click the Severity drop-down arrow and select the priority level of the alert: Low, Medium, High, or Critical.
  9. Leave the Notification Status field at its default value of Enabled.
    Note: Disabled and Suspended will halt triggering the notification, but that's not likely what you'll want when you are adding a new one.
  10. Optionally, in the Snooze Duration field, type a snooze value (in seconds) for how long you would like the system to wait before sending another notification triggered from this alert.
  11. If you want the alert to be triggered by assets in subaccounts of the account you are logged in to, leave Process for Subaccounts selected.
  12. If the alert type requires trigger values, enter those (or update their default values, if needed).
    For most alerts, when you select the notification type, certain sliders will be automatically selected in the Notification Actions section, which determines how the notification will be delivered — by text (SMS), email, URL POST, and/or push notification.
    For example, if you chose an FNL (first notice of loss) type, the Email, SMS, and URL Post sliders will be selected, and their default templates will be applied.
  13. You can keep the default selections, or you can change which methods you want to use by clicking the sliders.
    To change the template of the message being sent, click the Template drop-down arrow and choose the new one.
  14. For Email, enter the email address(es) and subject to use.
    For SMS, enter the recipient's mobile number.
    For URL POST, provide the URL, username, and password.
    For Mobile PUSH, type the app name, platform, and device IDs.
  15. Click Done.