Each vehicle on the Discovery tab shows its most recent discovery state in the Vehicle Discovery State column. Use the table below to understand each state and what to do next.
| State | What It Means | What You Should Do |
|---|---|---|
| No VIN (red) | The vehicle's VIN could not be retrieved. | Contact Technical Support. |
| VIN Lookup Error (red) | The VIN was retrieved but could not be decoded. | Contact Technical Support. |
| No Vehicle Profile (red) | No matching vehicle profile was found, so the device reports standard OBD-II parameters instead of vehicle-specific data. | Contact Technical Support if you need OEM-specific parameters. |
| VBUS Status Disabled (red) | Vehicle bus reporting is disabled on the device. | Contact Technical Support. |
| Discovery Complete (green) | The vehicle has finished discovery. | No action needed. |
[TODO: Confirm the state labels and colors shown in production, including any in-progress states and the state tooltip added in ADM-6055.]
Resolving Blocked Vehicles
Corrective actions, such as inserting a VIN or re-enabling VBUS, are performed by CalAmp Technical Support. To get a blocked vehicle resolved:
- On the Discovery tab, locate the vehicle's row. If necessary, filter by state to find it, as shown in Searching and Filtering on the Discovery Tab.
- Note the vehicle's Device ESN and Vehicle Discovery State.
- Contact CalAmp Technical Support with that information.
- After Support takes action, the vehicle's state will update once the device next reports in.