CTC Admin provides self-service user management, with role-based access to give users different levels of privileges to manage accounts, devices, groups, files, and such. You can create your own custom roles, but the platform comes prepackaged with these:
| Role Name | Description | Target User | Device File Permission | Device Permissions | User Permissions |
| Customer Admin | Customer Super Admin role | Super Admin in the customer's organization | Create, Read, Update, and Delete for customer files (PEG script, PEG2 script, and so on) | Read and Update | Create, Read, Update, and Delete |
| Customer Developer | Upload device files such as PEG and PEG2 into account and update devices with firmware, script, and other files | Customer user who creates/uploads customer files such as PEG script and PEG2 script | Create, Read, Update, and Delete for customer files (PEG script, PEG2 script, and so on) | Read and Update | Read |
| Customer Provisioning | Update devices with firmware, script, and other files | Customer user who updates files on devices through jobs | Read | Read and Update | Read |
| Customer Support | Read-only needs | Customer support user in the customer's organization | Read | Read | Read |
| Distributor Admin | Distributor Admin role | A distributor's Super Admin user | Create, Read, Update, and Delete for customer files (PEG script, PEG2 script, and so on) | Create, Read, Update, and Delete | Create, Read, Update, and Delete |
| CTC Admin - All Features* | Admin role without provisioning (remote device update) permissions | Customer Admin who doesn't need to perform provisioning work | No file access | Read and Update | Create, Read, Update, and Delete |
*Note that this role is going to be deprecated soon.