If you find that the built-in roles described in What User Roles Are Available? aren't sufficient for your organization's needs, you can create a custom role as follows:

  1. Click Admin in the left sidebar menu to expand its selections. (You may need to click its expansion arrow as well to see the submenu.)
  2. Click Users on the submenu.
    The Users screen will appear.
  3. Click the Roles tab.
    A list of the roles available for the account will appear.
  4. Click Add at the top right.
    The Add Role window will appear.
  5. Type a name and description for the new role.
  6. Select CTC Admin from the Application drop-down list.
    A list of all the screens and available functionality for the new device-management platform will appear.
  7. Select the check box for each feature/screen the new role will need to have access rights to.
  8. Click Save.
    The new role will appear in the Roles grid.