CTC Admin provides self-service user management, with role-based access to give users different levels of privileges to manage accounts, devices, groups, files, and such. You can create your own custom roles, but the platform comes prepackaged with these:
| Role Name | Description | Target User | Module Access | Device File Permission | Device Permissions | User Permissions |
| Customer Admin | Customer Super Admin role | Super Admin in the customer's organization | Access to all modules | Create, Read, Update, and Delete for customer files (PEG script, PEG2 script, and so on) | Read and Update | Create, Read, Update, and Delete |
| CTC Admin - All Features | Admin role without provisioning (remote device update) permissions | Customer Admin who doesn't need to perform provisioning work | Access to all modules except provisioning | No file access | Read and Update | Create, Read, Update, and Delete |
| Customer Developer | Upload device files such as PEG and PEG2 into account and update devices with firmware, script, and other files | Customer user who creates/uploads customer files such as PEG script and PEG2 script | Access to all modules | Create, Read, Update, and Delete for customer files (PEG script, PEG2 script, and so on) | Read and Update | Read |
| Customer Provisioning | Update devices with firmware, script, and other files | Customer user who updates files on devices through jobs | Access to all modules | Read | Read and Update | Read |
| Customer Support | Read-only needs | Customer support user in the customer's organization | Access to all modules | Read | Read | Read |